Within 14 days
Register your return no later than 14 days after receiving the order.
Exchange & returns
Easily return your order
Not entirely satisfied with your purchase? Easily register your return and view the return periods, conditions and step-by-step plan for quick processing.
Return Periods
Clear terms and conditions
Check the key deadlines before registering your return.
Another 14 days
After registering your return, you have 14 days to return the item.
Within 14 days
After receipt and inspection, we will refund the purchase amount using the same payment method.
Terms and conditions
When is a return accepted?
- The item is unworn and unwashed.
- The item has the original tags and packaging attached.
- The item shows no signs of wear, damage, or smells.
Step-by-step plan
How to return your order
Follow these steps for a quick and clear return process.
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01
Register your return
Open our returns page and register the items you wish to return.
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02
Package the items carefully
If possible, use the original packaging and ensure that labels remain attached to the item.
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03
Ship your return
Please return the parcel according to the instructions in the return portal. Always keep your proof of postage.
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04
Return check
Upon receipt, we will check whether the return meets the conditions.
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05
Refund
Once approved, we will refund the purchase amount within 14 days using the same payment method.
Return costs
Return costs are at the customer's expense, unless the item delivered is incorrect or damaged.
Register a return
Start your return online
Use our returns portal to register your return and view shipping instructions.
Customer service
Need help with your return?
Please contact us if you have questions about a return, refund, or incorrectly delivered item.
More information